How to fix overheating laptop, how to open and replace thermal paste in HP Pavilion. Services LLC.

Hi, Welcome to the HP Forums! Thanks for stopping by the HP Support Forums! It's a great place to find answers. I reviewed your post and I understand that you are having issues installing HP cool sense program on your computer. Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details. • When was the last time the computer was working fine? • What is the exact model of your computer? • Have you made any software or hardware changes on the computer?

• Have you performed any troubleshooting steps before posting? I would like to inform you that HP cool sense is a software designed to manage the temperature of your computer. However, this feature is supported only in some HP notebook computers. If this software didn’t come pre-installed on your computer it means that your computer doesn’t support this feature. For more information please refer to the below article.

Let me know how it goes and you have a great day! To simply say thanks, please click the 'Thumbs Up' button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

• Honestly, I did not notice the 'breakage' of the program initially. So I will note the date of the first emergency shutdown of the PC due to its overheating (I played a game that took up a lot of RAM): June 27, 2017. • Excuse me, exact model is not a 'HP Pavilion 17 Notebook PC'? • I installed new game Total War: Warhammer and new program Sony Vegas Pro a moments ago.

I don't know, but a long time ago, I uninstalled HP Support Assistant (due to the fact that it was useless) and if this could affect the performance of this application. • I tried repair CoolSence - unknown error appears.

I tried uninstall CoolSence - unknown error appears again. I tried install CoolSence over already installed - no errors appears. But still not working normally. HP CoolSence have been pre-installed on my computer after FIRST turning PC on. Thank you for the update, I appreciate your time and efforts, I'm glad you found the solution you were looking for. Thanks for taking the time to let the community know about the solution You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time;) To simply say thanks for my efforts to assist you, please click the 'Thumbs Up' button to give me a Kudos. And mark my post as Accepted Solution to help others find a similar solution as you have. Take care now and do have a fabulous week ahead.:).

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